In this chapter, we learn that Dr. Hwang and his assistant, Dr. M. Norton, have insulted Dr. Norton's family by making fun of them on the doctor's Facebook page. Norton apologizes for his behavior and says that he's sorry that he caused the hospital and the doctor unnecessary trouble. He tells Norton that he won't be punished for his actions, and that he likes his assistant's personality and his way of doing things. Norton tells the hospital director that he agrees with what Norton has said, but that he has to set a good example for the other employees at the hospital. Norton says he'll be docked a bonus for the upcoming season if the hospital doesn't do anything about it. He also says that the hospital will continue to pay for the care of his patients. He says that his actions are representative of the hospital, and he can't simply do whatever he wants.