Okay, now we're back to the action. We're introduced to the Governess's granddaughter, Olivia, who's just returned from a trip to the zoo. Olivia's excited to meet her grandmother, who is a bit freaked out by her granddaughter's appearance. Olivia asks her grandmother about her mother, who was an "excellent woman" . Olivia wants to know what's wrong with her grandma, but Olivia doesn't want to tell her about her mom, so Olivia tells her that she'll have to become a better woman than her mom. Olivia is excited to see her grandmother again, and Olivia asks if she's going to go to school. Olivia says she'd rather go to a boring place like the zoo than a boring school like the one Olivia is going to. Olivia tells Olivia that she went to a friend's school the last time she was at the zoo, and it looks like it's a fun place to be. Olivia, however, is not having fun at the school, and she asks Olivia if she can tell her anything about her parents. Olivia promises that she will tell her everything, and then she leaves. Olivia wonders why Olivia hasn't told her how to shop for clothes on the web. Olivia has a question for Olivia: "What is it, you idiot?" Olivia says that she can't tell her because there's only one week until Olivia is supposed to go back to school, which means Olivia has to